All questions related to your profile and managing it

• How can I change my password? 412
• I play in several clubs, can I have a single login? 255
• I have a single account across several clubs, how do I choose which club to display? 190
• A family member wants to become a member, can I add them? 143
• How do I book for a family member? 10
• I've lost my password. How can I recover it? 232
• How do I change my profile photo and information? 9
• I have several accounts: how do I merge them into a single login? 10
• How do I change the site language? 11
• How do I set my personal access code? 11
• My data: download, leave the club, delete my account 8
• How do I become a club member online? 13

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 139
• Why are some cells pink on the board? 367
• How can I make a booking 934
• How can I book with a guest? 240
• How can I edit a booking? 188
• How can I delete a booking? 291
• All courts are occupied. Can I join the waiting list? 75
• What payment methods are available to me for a booking? 96
• How to create an open booking 45
• How to join an open match 31
• Where can I find the court access code (door code)? 6
• How do I withdraw from an open match? 6
• How do I view my booking history? 7
• How do I see the weekly schedule? 9
• How do I find and book at another club? 5

How do I register for a camp or a school?

• Sign up for a tennis lesson 95

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 8
• How do I pay for a booking with my wallet? 7
• How do I split the payment with my partner? 9
• How do I use my restaurant vouchers? 6
• How do I view and pay my invoices? 8
• How do I download my certificates? 8
• How do I send money from my wallet to another member? 11

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 7
• How do I join my club's WhatsApp groups? 8
• How do I take part in the Défi-Plugin (challenge tournament)? 9

The new interface, dark mode and the mobile app

• How do I turn on dark mode? 9
• How do I install the Plugin.ch mobile app? 6
• How do I choose the notifications I receive on my phone? 11
• Where can I find the messages sent by my club? 7

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 11
• The administration home page 8

• Manage access 41
• Manage membership cards 26
• Manage clubhouse 13
• Manage restaurant credit 17
• Manage email sending 13
• Manage invoicing 14
• Manage member groups 12
• Manage registrations 19
• Manage special days 13
• Manage offers 13
• Manage online payments 20
• Manage billing regions 11
• Manage the club manager 13
• Manage challenge tournaments 10
• Manage RFID validation 11
• Manage general settings 19
• Setting up the accounts (general ledger) 15
• Configure EBICS: connect Plugin.ch to your bank 9
• Gate access log 11
• Manage multiple buildings 10

• Create a new court 22
• Manage court groups 28
• Manage booking periods 35
• Manage court usage 20
• List, edit, or delete a court 16
• Manage sports 12
• Close courts 12

• Create a new season 20
• Edit or delete a season 22
• Open the winter season by copying last season 8
• Link a sport to a season 12

• Manage recurrence authorizations 20
• Manage restrictions 19
• Manage subscription type 27
• Create booking prices: per session or per season 5
• Check rates with the rate grid 9
• Manage non-member and pay-as-you-go deductions 7
• Booking without a subscription: the guest subscription 8

• Create an item 28
• Assign an item to a member 11
• Edit or delete an item 14
• Delete an item assigned to a member 13
• Import linked items from Excel 16

• Display the member list 25
• Create a new member 43
• View a member's detailed information 15
• Display a member's operational data 15
• Manage member subscriptions 13
• Import member data 25
• Print member cards 15
• Print and export the member list 15
• Charge an item to a member or a group 12
• Link a member to a group 14
• Edit and delete a member 11
• Search for a member 10
• Managing duplicates: merging two profiles 11
• Managing units to be deducted: personalised hours and non-members 12
• Manage Swiss Tennis licenses 8
• Topping up a member's wallet 11
• Find and reactivate a removed member 16
• Issue a certificate for a member 13
• Managing families 7
• Handling erasure requests (GDPR) 8

• Add a new sponsor 16
• Invoice sponsors 17
• Re-invoice sponsors 10

• Assign and remove a role 18
• Roles and access: create and edit a role 16

• Activating the Lessons module 18
• Creating lesson items 18
• Create, edit, and delete a lesson 19
• Manage lesson groups 16
• Manage lesson enrollments 24
• Prerequisite 26
• Invoice and reminder texts 10
• Teachers' schedule 8
• Grouped payments of registrations (basket) 13
• Change the rate of a registration 9
• Copy a lesson for the next season 9

• Complete management of equipment rental 17

• Find old invoice groups (archives) 18
• Invoice considerations and display 18
• Create invoices 19
• Send invoices by email 14
• Manage payment reminders 12
• Print invoices 13
• List and search invoices 12
• Edit and delete invoices 14
• Invoicing a membership fee or an item: what's the difference? 8
• Automatic reminders for e-mail invoices 10
• Keeping the accounts with the general ledger 13
• Manage family discounts 9
• Import accounts from Excel 10
• Carry an overpayment over to the next invoice 12
• How invoice dates are calculated 11
• Annuler une facture ou une ligne déjà comptabilisée 8

• List of bank payments 16
• Processing via bank files 15
• Process a manual payment 16

• Process installments 19

• Managing bookings in the schedule 47
• Configure and use open matches 23
• Manage the set times 10
• Create a promo code and use it 8
• Refund a fixed-hour session that was released and taken again 15
• Moving a booking and creating a recurrence in the schedule 8
• Creating and managing recurrences 8
• The weekly view and the all-sports view 12
• The cash journal and the history of a booking 15
• Manage cash register prices 14
• Offering items with a booking 9
• Deleted bookings and deletion records 9
• Replace a player on a fixed hour 5
• A fixed hour cannot be added: nothing is displayed 9

• Manage automatic emails 20
• Sending bulk emails 13
• Manage messages 21
• History of sent emails 12
• Writing an e-mail with the editor 9
• Birthday and inactive member e-mails 11

• Manage challenge tournaments 11

• Enable partner search 21

• The statistics dashboard 9
• Invoicing bookings from the statistics 10

• Access the program 19
• Booking by a member 35

• Creating and configuring a lesson 24
• Sign up for a tennis lesson 20
• Managing registrations (administrator) 24
• Managing groups and the schedule 19
• Tennis lesson invoicing 16
• Invoicing check and Youth and Sport export 12

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 8
• Adding and editing an employee 16
• Special cases: minor salary, young people, pensioners, LPP 8
• Running the monthly payroll 8
• Entering a compensated absence (army, maternity, illness, accident) 8
• The 13th salary and holidays for hourly employees 14
• Paying salaries and reconciling them with the bank 15
• Correcting an approved payslip 9
• Salary certificates and annual lists 13

You'll find all the questions about booking without an account

• How can I book if I don't have an account 851
• Where can I find available courts in my area? 115
• How can I edit/cancel my booking if I don't have an account? 137